Halacha Headlines: Do we need to be a shmata when dealing with difficult people?

Program
What are some strategies and tactics for dealing with difficult people?
Can you reciprocate the negativity?
What if it’s your boss, Rabbi, Rosh Yeshiva or spouse?
When does the prohibition of hating someone apply? What if he earned the hatred?
Do people get crankier when they get older?
How can someone tell if they are a difficult person?
with Rabbi Yitzchok Berkowitz – Rosh Yeshiva of Aish HaTorah – 15:11
with Dr. Debbie Akerman – Professor of social welfare and clinical social worker – 39:02
with Dr. David Lieberman – internationally renowned speaker and author – 1:01:53
with Rabbi Berel Wein – Renowned Rav, Author, Historian and Lecturer – 1:19:07